02Support
Maintenance & Support
Security patches before they become emergencies. Performance monitoring that catches issues before users do. Bug fixes that don't take 3 weeks to schedule. Your app keeps running—you focus on growing.
We keep applications running after launch: security patches applied before they’re exploited, performance regressions caught before customers notice, and bugs fixed on a schedule that doesn’t stretch into weeks. Pick from three coverage levels—Basic, Professional, or Enterprise—depending on how critical your uptime is.
01Concrete
What you get
24/7 Monitoring
Round-the-clock monitoring of your applications to detect and resolve issues before they impact your users.
Security Updates
Regular security patches and updates to protect your applications from vulnerabilities and threats.
Performance Optimization
Continuous performance monitoring and optimization to ensure your applications run at peak efficiency.
Regular Updates
Keep your applications up-to-date with the latest features, bug fixes, and technology improvements.
Bug Fixes & Support
Quick response to issues and bugs with dedicated support to keep your applications running smoothly.
Proactive Maintenance
Preventive maintenance and proactive improvements to avoid issues before they occur.
02The difference
Why clients stay with us
Peace of Mind
Focus on your business while we handle all technical maintenance and support needs.
Proactive Approach
We identify and fix issues before they become problems, ensuring maximum uptime.
Fast Response
Quick response times and efficient resolution of issues to minimize downtime.
Expert Team
Experienced developers who understand your applications and can provide expert support.
What we deliver, concretely
- Basic: monthly security updates, bug fixes, and email support
- Professional: weekly updates, 24/7 monitoring, and phone support (most popular)
- Enterprise: daily updates, 24/7 dedicated support, and a dedicated account manager
- Monthly reports on uptime, performance, and work completed
03Results
Don't take our word for it
We measure our work in client results, not billed hours.
“The new platform increased our client inquiries by 300% and improved our conversion rate by 150%. The team's expertise and dedication exceeded our expectations.”
“The SCADA reporting system improved our production monitoring. We now have dual SCADA trigger, automated reporting, and high system reliability. This has saved us countless hours of manual work and improved our compliance significantly.”
04FAQ
Questions & answers
01What's the difference between the Basic, Professional, and Enterprise tiers?
Basic covers monthly security updates, bug fixes, and email support. Professional adds weekly updates, 24/7 monitoring, and phone support, and is our most popular tier. Enterprise steps up to daily updates, dedicated 24/7 support, and a named account manager. You pick based on how critical uptime is to your business.
02Do you only maintain sites you originally built?
No, we take on maintenance for applications built by other teams too. We start with a technical review to understand the codebase before taking on ongoing responsibility for it, so there are no surprises once we're in the code.
03How fast do you respond when something breaks?
Response time scales with your tier, from email support on Basic up to 24/7 dedicated support with a named account manager on Enterprise. Every plan includes proactive monitoring designed to catch and flag issues before they become customer-facing.
04Can we upgrade or downgrade tiers as our needs change?
Yes, coverage isn't locked in. If your traffic or risk profile changes, moving between Basic, Professional, and Enterprise is a conversation, not a contract renegotiation.
05What do we actually see each month?
A monthly report covering uptime, performance, and the specific work completed, so maintenance isn't a black box you're paying into. You know exactly what was patched, monitored, and fixed.
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Let's get your project moving
A free 30-minute call. Tell us what you want to build, and we'll give you an honest take on how we'd do it and what it would cost. No pressure, no commitment.